Website Privacy Policy applies to the website. We appreciate our customers’ privacy as well as your trust that will respect your privacy carefully and wisely. By visiting our website and/or using products or services available on the website, you have agreed to the terms stated in this Privacy Policy. Please read the policy carefully.

Our business continues to develop and our Website Privacy Policy and Terms of Use will change over time. We may regularly send an email reminder about notifications and terms of our business, unless you instruct us not to. But, you should frequently check our website to see the latest change. Unless otherwise stated, this Privacy Policy applies to all information about you and your account held with us.

If you continue to use our website and/or use products and services we provide for you, then you have agreed to the terms in this Privacy Policy.

We will not sell your information to anyone. We are part of a parent company and we will share the information to the parent company and our affiliates.

If you choose to visit our website, your visit and any disputes regarding privacy are subject to this Privacy Policy and our website Terms of Use.

Below are the kinds of information we collect.

Automatic Information

We hope you know that our website has a server that automatically recognizes information about your visit that will help to improve our service quality. We probably will collect information, though you do not register. We collect and process information that identifies or can be used to identify, call, or find a person or device related to the information (“Personal Information”):

“Customer Personal Data” (including software application users) namely data consisting of:

Name, age, gender, email, phone number, date of birth, address, city, province, postal code, product selection, keyword, bank, and credit card details and/or other data as required by us related to the use of the website.

Information that you provide when you join a competition/contest or promotion that we sponsor or when you report a problem on our website.

Your correspondence to us when you contact us here.

“Job Applicants Personal Data”

Contacting and/or providing information to job applicants, and/or for other important uses in recruitment activities. Information about you when you are using the internet (for example, your origin URL, IP address, and Top Level Domain, your browser type, the country and telephone area code of your computer location, the pages of our website you visit, the advertisements you click on, and all search items on our website (“User Information”). Statistical data about users browsing and user patterns and do not identify individual users. We will also collect the personal data from third parties that have gotten your consent for delivering the information to us.

Mobile Application (If Applicable)

When you download or use an application provided by a brand or its affiliates and, where applicable, have requested your consent regarding the location function, we will receive information about your location from your mobile application device, including a unique identification contained in the device you own. We will use the information to provide services based on the location, such as search results, and personalized contents. Most mobile device applications have a function to turn off the location function.

Marketing (If Applicable) and Newsletter

Please note that we will send service or product details that we offer to you based on the information that we identify as an interesting product or service for you. If you indicate preferences when providing personal data to us, we will use your preferences to determine what information that will provide to you.

If you do not wish to have a preference for receiving such information from us or wish to change the medium of communication (via email or post) that we use to contact you, please contact us in writing using the contact details stated below.

Please note that by registering your email on our website, you will be automatically registered in the e-newsletter on our system and we can send personalized greetings, information, or communications to you through our media such as mobile applications with APP push, email notifications, and other channels that we may develop in the future, based on your personal data, purchases and pages you have visited previously.

By agreeing to our terms and conditions (please choose and pay close attention): joining a competition/contest held by us or on our behalf, or joining our member, you have agreed that we will use your personal data. We will not know or not able to know about the collection of personal data that is not supervised by parents or under the age of 18. If you are under 18 years old, you are not expected to use this website or provide your personal data to us, unless you have obtained consent from, and have been supervised by your parents or guardian. You state and guarantee that you are at least 18 years old or married and are not under guardianship and you are legally entitled and have the capacity to bind yourself to this Privacy Policy. If you do not meet these conditions but still access or use our website, you state and guarantee that your act of opening, accessing, or performing other activities in the application has been approved by your parents or guardians. You expressly waive any legal right to cancel or revoke any and all consents that you provide under this Privacy Policy when you are considered a legal adult.

Information You Provide

We collect aggregate information regarding customer visit or access to our website and information that customers provide, such as when you register and communicate with us electronically.

Registration

You agree that:

The personal data you provide to us as a customer is true, accurate, updated, and up to date in all aspects.

You will inform us of any changes to your personal data by contacting us here.

You agree not to duplicate an individual or company identity or use a fake name or a name you are not authorized to use.

You should save your registration information securely and should not expose it to other third parties.

We treat personal information as confidential information and information about our customers is an important part of our business. We share customer information limitedly to our parent company and affiliates, our business partners, our suppliers that we engage to process data on our behalf, authorized government organizations, successors who have the right to do our business. We share the information on a limited basis with agents that we have used for a long time to send letters and emails, reduce repetitive information from customer lists, analyse data, provide marketing supports, and provide customer service. Given that in reality the internet is a global environment, we collect and process personal data information by involving international transmission.

The data we collect will be transferred and saved at locations outside the jurisdiction of Indonesia, but the data will always be saved securely according to the provisions of the applicable regulations. The data will also be processed by third parties as suppliers that we involve processing the data. By providing your personal data, then you consent to the transfer, storage, or processing of the data. We will perform all necessary steps to ensure that your data is safely saved based on this privacy policy. We use customer personal data provided to us by individuals only for these purposes:

• To communicate with you.
• To maintain and improve customer relations.
• To assess, process, and provide products, services and/or facilities for you.
• To manage and process any payment related to products, services, and/or facilities you require.
• To determine your identity and background.
• To respond to your questions or complaints and resolve any problems and disputes that may arise related to any transaction with us.
• To provide you with information and/or updates about our products, services, upcoming promotions, and/or events held by us and selected third parties that might be interesting for you from time to time.
• For direct marketing purposes via SMS, calls, emails, fax, letters, social media and/or other appropriate communication channels to our loyalty program members in accordance with their consent.
• To facilitate your participation in, and our administration of, any event including contests, promotions, or campaigns.
• To maintain and update the internal record store.
• For internal administration purposes.
• To send you seasonal greeting messages from time to time.
• To send you invitations to join our events and promotions as well as product launching events.
• To monitor, review, and improve events and promotions, our products and/or services.
• To process any payment related to commercial transactions with us.
• To process and analyse your personal data both individually or collectively with other individuals.
• To perform market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and preferences, planning and statistical and trend analysis related to our products and/or services.
• To share your personal data with the auditor for audit and internal report purposes.
• To share your personal data in accordance with any agreements and documents you have made with us for the purpose of seeking legal and/or financial advice and/or for the purpose of initiating legal action.
• To share your personal data with our business partners for together developing products and/or services or launching marketing campaigns.
• To share your personal data with insurance companies required for filing and obtaining insurance claims, if necessary.
• For audit, security and risk management purposes.
• To detect, investigate, and prevent cheating, forbidden, and illegal activities.
• To enable us to perform our obligations and enforce our rights under any agreement or document to which we are a party.
• To transfer or assign our rights, interests, and obligations under any agreement made with us.
• To comply with applicable legal or regulatory requirements and make disclosures under legal requirements, regulations directives, court orders, statutory regulations, guidelines, circulars or codes applicable to us.
• To enforce or maintain our rights and your rights based on, and to comply with, our rights based on laws, regulations, and applicable rules.
• For other purposes required to operate, maintain, and manage our business better and your relationship with us, which we inform you when we obtain your consent.

We use job applicants’ personal data given to us only for these purposes:

• Contact and/or provide information to job applicants, and other uses necessary for job and recruitment activities.
• If your application is not successful, we will save your personal data for a reasonable period of time in accordance with our internal policies and procedures and for administrative and statistical analysis purposes.
• If your application is successful, we will process your personal data for purposes related to our jobs, including to communicate with you, manage, improve, and maintain effective human resource administration, process your payroll, respond to your questions or complaints, improve and facilitate employee performance and salary review, monitor compliance with our internal policies and procedures, rules and regulations, handbooks and guidelines, code of ethics, evaluate your performance, enable us to plan and monitor training requirements, perform health checks on you, facilitate your assignment and transfer within companies and/or group companies and other purposes necessary for or related to your work with us as set out in our internal employee policies.

Links

Some particular activities on our website, such as special promotions may connect to activities of third-party companies that offer you the option of sharing your personal information with third parties. We will not share your personal information with such third-party companies, it is only you who can decide it.

Links available on our website to third-party websites are provided for your convenience and we do not control those websites or their privacy practices, which are probably different from ours. Linked websites are responsible for their own privacy practices and you should check the privacy policy of each website. Some third-party companies may choose to share their personal data with us, but that sharing is regulated by the privacy policy of the third-party companies.